Life Preservers

Dear Giant Eagle/Brentwood

September 12, 2013 at 5:20 pm 3 comments

I am not a fan of grocery shopping. I go only when I absolutely have to—which is when I am out of either cat food or toilet paper. Otherwise, I make do.

You used to be right up the street. It wasn’t a big store or a “Market District” store, but it sure was convenient. Especially for someone like me who can get halfway through a recipe and realize she’s missing an ingredient.

Then you moved to a bigger location farther away. I adjusted. I re-learned where everything was. I could still leave my house, do a full shop, and be home in under an hour.

In the past few months, for some reason (that is not in the least bit obvious) you rearranged all of the aisles. And you rearranged them again. And you rearranged them yet again. Today’s less-than-major shop took me more than an hour and a half due to the required back and forth searching. And all the times I had to stop and express my frustration under my breath.

For added fun, today, while looking for the yogurt that you apparently no longer sell, I noticed a package of yogurt that had been partially opened. There were two employees less than 10 feet away. As I passed them on my way to get butter (one of the few things that is actually still in the same place), I mentioned the yogurt. I was told to tell some other employees about it. These other people were much farther away. Not farther than I could walk, of course, but, after wandering up and down every aisle and then some to pick up a few freaking items, I really wasn’t in the mood.

He suggested it twice. I ignored him twice and walked away, secretly hoping someone would soon turn that yogurt into a cleanup announcement.

Do you not realize how frustrating and annoying your store currently is? Do you think maybe a little extra effort on the customer service side of things might help? Here are a few more questions:

– Why is kitty litter no longer in the same aisle as the cat food?

– Why do you have munchies broken up into three different half aisles?

– Why is Newman’s salsa four aisles away from the tortilla chips and other salsas? (and why do you now have fewer flavors of Newman’s salsa? Where is the mild? It was my favorite. And I had a coupon.)

– Why are spices in a completely different aisle from baking supplies?

– Why are different varieties of frozen pizza in different aisles?

– Where the hell are the pancake mix packets? (I have yet to find them in three trips.)

And last but not least . . .

– Did you know they recently opened an Aldi’s in the neighborhood?

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