Annie Cloth Sucks

January 17, 2020 at 1:45 pm 3 comments

Well, it’s a new year, and my resolution is to revive my blog. (Pardon my absence.)

Today, I’m going to tell you a story about what an idiot I am—in the hope that it will help save you from a similar situation. And, also because I have threatened this company with going public and filing a complaint with the FTC, and this is me putting a toe in that water while I await my refund.

First and foremost, if you read nothing else on this page, read this:  DO NOT SHOP AT ANNIE CLOTH. It is a fake website. And that is the last time I will use their company name to avoid giving them any positive SEO.

Friends, I thought I was fairly web savvy and I thought I was good at spotting what’s real and what’s fake online. Ahem.

One day, I saw some pretty clothes in a web ad and clicked through. The name sounds like a cute boutique, doesn’t it? And they present as if they are in the U.S.; their return address (which, obtw, is not really their return address) is San Francisco. But, they are neither cute nor Californian. Basically, these types of companies put up a website with (I assume stolen) photos of clothing and then, when you order, they send you some other random (poorly made, crappy, cheap) piece.

In my case, I purchased what I thought was a rather gorgeous sweater-coat. What I received was a hilariously hideous, polyester bathrobe-ish sort of thing. See photos, and be aware that the photos on the right don’t do justice to the true tacky-awfulness.

Do Not Shop with Annie Cloth

So, apparently, this is a Thing. Companies do this. And, apparently, they do so while hoping that, if they make the process difficult enough and expensive enough (or just ignore you long enough), you will give up.

I have decided not to give up.

I admit whole-heartedly that I was a dumb-dumb, but the site looked legit, and, like so many of us, I have become very at ease shopping online. (Funny thing:  I even noticed the really bad Photoshopping around the legs and boots. It should have been a clue.)

So, weeks passed and, in November, I received the item. Moments later, I began the return process . . . which continues.

It took weeks before I got a legitimate response from a human, who stated that if I wanted a full refund, I would have to return the item asap . . . to China . . . with postage over $20. (Yes. Yes. I can feel the collective cringe. I could have, probably should have, cut my losses and not returned it, but it’s the principle of the thing.)

While I wait for their response, I’m telling you all to be wary. Here is some info, which I found (or, in the case of the last bullet, would have found) helpful:

Happy New Year, people. Shop safe.

 

UPDATE I did eventually get most of my money back—thanks to PayPal. Hooray PayPal! 

 

Entry filed under: Uncategorized. Tags: , , , , , .

Never Forget Thank you, Terry Jones

3 Comments Add your own

  • 1. Lori  |  May 18, 2021 at 8:54 am

    I AGREE – Do NOT order from Annie Cloth! The clothing is nothing like the photo’s – cheaply made, not even worth the low prices AND if that’s not bad enough – you can not return them because it is more costly for the postage to China then the actual items. I will copy and paste this warning on their review sites: Reddit, BBB, etc etc
    I was a fool not to google reviews first – they are all bad – one star average across the board. There is no warning that the return postage prohibits returns!

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  • 2. Jean  |  August 19, 2021 at 4:17 pm

    Yes! I agree with you completely! Annie cloth advertises what looks like good quality clothing but when they arrived, they were a totally different fabric, cut and pattern than shown. The 7 t shirts I ordered said cotton polyester blend but ended up being a thick, plastic feeling polyester fabric that had no breathability at all. It reminded me of the fabric of a light weight scuba diving suit. The floral patterns did not look at all like the ad. I also ordered some dresses that looked only remotely like the adds. A “cotton/linen blend dress ended up being a very scratchy, thin and see through sac with no shape and an unfinished neckline that looked cheap. A “cotton denim” dress was a very thin, see through cotton with no shape and frumpy. The return policy requires you to ship the items to China. I had to pay $60 to mail 7 t shirts back to China, which originally cost me $120 including shipping. Then the company claimed they never got them back even though I had proof that they arrived at Chinese customs. So guess what,
    they denied me a refund. So I paid & $120 plus $60 return shipping and ended up with no product and out $180. This place is a scam! Please run the other way!

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    • 3. B. Schmidt  |  August 19, 2021 at 10:12 pm

      Sorry to hear it! They are the worst! If you paid via paypal, you can contest the charges. I could not get a refund for the return shipping (because I used a credit card), but I did get the original charges for clothing returned (because I had used paypal). I can’t believe this place is still in business.

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